Effective Date: 20.12.2025

Welcome to The Love9. Your privacy is important to us. This Privacy Policy explains how The Love9 (“we”, “our”, or “us”) collects, uses, stores, and protects user information when you access or use our website, mobile application, and related services (collectively, the “Platform”).

By using The Love9, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect only the information necessary to provide and improve our services:

a. Personal Information

• Name or username

• Email address or mobile number

• Profile information voluntarily provided by the user

• Login credentials (encrypted)

b. Usage & Technical Information

• Device information (device type, OS, browser)

• IP address

• App usage data and interaction logs

• Date and time of access

c. Payment Information

• Payment-related data required to process transactions

• We do not store sensitive payment details such as card numbers, CVV, or banking credentials

• Payments are securely processed through Cashfree or other authorized payment gateways

2. How We Use Your Information

We use collected information to:

• Create and manage user accounts

• Enable video chat, live streaming, and real-time interaction

• Process payments and subscriptions

• Improve platform performance and user experience

• Ensure security, prevent fraud, and misuse

• Comply with legal, regulatory, and payment gateway requirements

3. Payment Processing

All payment transactions on The Love9 are processed a secure and RBI-compliant payment gateway.

• The Love9 does not collect or store card, UPI PIN, or bank account details

• We receive only transaction status and reference details for record-keeping and compliance

4. Data Sharing & Disclosure

We do not sell, rent, or trade personal data.

Information may be shared only with:

• Trusted third-party service providers (hosting, analytics, payment processing)

• Payment gateways for transaction processing

• Legal or regulatory authorities if required by law

All third parties are bound by confidentiality and data protection obligations.

5. Data Security

We implement appropriate technical and organizational security measures, including:

• Secure servers and encrypted connections (SSL)

• Access control and authentication safeguards

• Regular monitoring to prevent unauthorized access

While we strive to protect user data, no digital platform can guarantee 100% security.

6. User Rights

Users have the right to:

• Access or update their personal information

• Request deletion of their account (subject to legal obligations)

• Withdraw consent where applicable

Requests can be submitted via our official support channel.

7. Cookies & Tracking Technologies

The Love9 may use cookies or similar technologies to:

• Maintain user sessions

• Improve performance and analytics

• Enhance user experience

Users may control cookies through browser settings.

8. Children’s Privacy

The Love9 is not intended for users under the age of 18.
We do not knowingly collect personal information from minors. Any such data identified will be promptly removed.

9. Policy Updates

We may update this Privacy Policy from time to time.
Changes will be posted on this page, and continued use of the Platform signifies acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

The Love9
Email: info@thelove9.com
Website: www.thelove9.com